Rackspace users like the simplicity of the product. It offers the key functionality they need without any of the extra features they don’t use. However, they do wish the tool allowed them to mark tasks as complete. There are complaints about the lack of documentation addressing technical support questions, but users say this isn’t a huge problem due to Rackspace’s live technical support.
Running in-house email servers does provide more control and wider customization as well as tracking and compliance for small to midsize businesses (SMB). But they require specialized on-site IT staff as well as the need to manually manage and support both hardware and software. A third-party hosted email service matches many of the advantages of in-house email without the expensive initial investment. The ability to manage the number of users, access the latest security protocols, and enjoy ease of connectivity and deployment of hosted solutions makes it a viable and competitive option.
Like Zoho Workspace, Office 365 comes with its own set of collaboration and productivity tools such as Word, Excel, video conferencing, and team messaging. While that reduces the need for the service to integrate with many products outside of its own platform, it doesn’t feature integration with customer relationship management (CRM) software some sales teams and companies rely on.
An example here is the rapidly growing trend of "inbox zero." It's actually known by a variety of names, but it refers to the practice of keeping your email inbox count at zero stored emails. Essentially, it's dealing with every email as it comes in and then deleting or archiving each one so that your inbox is always empty. This boils down to a fundamental shift in how users are utilizing their email inboxes.