You get other customer-centric bonuses for 24/7 customer support, including 24/7 toll-free callback phone support, free domain name and SSL certificates for as long as you remain a MochaHost customer, a website builder with 500 free templates (and a service that will custom-design your site if you need) and a site migration service. In addition, all plans are e-commerce ready and come with free shopping cart software.
Bluehost is another EIG owned web host. They definitely went through a rough patch for a few years, but they seem to be working hard on cleaning up their image and hosting products. Overall, they’re pretty reliable and definitely have the experience behind them to prove to the world they’re a force to be reckoned with. They host a LOT of sites, we’ll need to re-evaluate them soon to see if we can bump them up our list.
Great article, Paul! Definitely one of the best reads on web hosting that I've seen. I was pleasantly surprised to see Hostinger taking the first spot. In my opinion, they fully deserve all the praise that they get. Your example with the customer support test proves that point perfectly. No hidden tricks, no downtime, no long support waits. I'm really glad I decided to give them a shot a while ago. Cheers.