SiteGround developed several in-house innovations that put them ahead in this market, including a unique technology to actively monitor their servers, preventing downtime in real time, and custom software for live chat and support ticketing. These examples of going the extra mile for the user have resulted in 99.996% uptime annually and exceptional customer support around the clock. Read our review for more on why SiteGround is a stellar choice for small business hosting.
And while the free hosts we recommend guarantee you can keep your free hosting as long as you’d like, you will want to take advantage of additional (paid) features as your site grows. Those same providers offer paid plans to upgrade your service, however, serious site owners should strongly consider opting for a reputable, affordable, full-featured hosting provider.
The best web hosting service right now is Bluehost. Based in Utah, Bluehost is the preferred partner for WordPress, the world's favourite website builder. This service does a great job of balancing price and features for less experienced businesses, while offering lots of options for more advanced users. Its shared hosting packages start with a very reasonable 'basic' plan, targeted at home users.
You can also host your website on WordPress.com, but that's different from the kind of hosting mentioned above. WordPress.com uses the same code from WordPress.org, but it hides the server code and handles the hosting for you. In that sense, it resembles entries in our online site builder roundup. It's a simpler but less flexible and customizable way to approach WordPress hosting. It's definitely easier, but if you want to tinker and adjust and optimize every aspect of your site, it might not be for you.
The company provides various options for support. These include Live Chat, Knowledge Base, Support Tickets, and 24/7 Toll-Free Call Center. You get a follow-up within an hour (or less) with their support tickets. Their telephone support doesn’t have waiting periods that’ll make you cringe. Most reviews attest to this guarantee by the said company by giving them superb ratings on reviews. According to customers, they have the best value for money and support was delivered promptly.
Rounding out the wins, InMotion offers a full 90-day money-back guarantee. On top of that, here's a special money-saving hint. In a chat session confirming pricing and offerings, the operator offered me some special prices and deals that reduced the published price by a few bucks. I was also told that while promotional pricing does go up at the end of the offer period, if you contact customer service, InMotion has a "loyal customer discount" that may bring the price back down.
The company doesn't list a virtual private server offering, but it bills its Elastic Sites service as a VPS alternative, offering the ease of use of a simple shared hosting plan and the performance and scalability of a VPS. GlowHost also offers a number of different cloud hosting plans, with special attention to providing enterprise-grade services.
Yes. With IONOS you get an email address as well as a domain. For the professional communication of companies, associations or clubs, your own email domain hosting is highly recommended – it ensures a consistent and professional appearance. Buying an email domain can round off your email address and provide optimal recognition value. This creates trust and exudes professionalism for businesses and private users alike. For example, an individual email domain can have a positive effect on job applications.
You also want a web host with 24/7 customer support—if not by phone, then at least by chat. Forums, knowledge bases, and help tickets are all well and good, but sometimes you just need to communicate with another human to get things ironed out as quickly as possible. That said, not all 24/7 customer support teams are equal. Companies like GoDaddy and Liquid Web boast incredibly knowledgeable and helpful customer support squads—a fact that we confirmed in our in-depth reviews of those web hosting services.
Great article, Paul! Definitely one of the best reads on web hosting that I've seen. I was pleasantly surprised to see Hostinger taking the first spot. In my opinion, they fully deserve all the praise that they get. Your example with the customer support test proves that point perfectly. No hidden tricks, no downtime, no long support waits. I'm really glad I decided to give them a shot a while ago. Cheers.