Support is an essential element of any service, whether it is web hosting or not. However, web hosting is something that can get extremely tricky if you’re not well-versed and experienced in that area, making support even more essential. You should always ensure that any provider you sign up with offers live chat and phone support to clients, and you might even want to keep an eye out for 24/7 support so you can get assistance whenever you might need it.
BlueHost gives you a Knowledge Base, Video Tutorials, Live Chat, Ticket Submission, and Telephone Support. They are available 24/7. Reviews regarding BlueHost’ customer support service were mostly negative. It takes a long time for them to troubleshoot even simple problems. They are painfully slow when it comes to replying to questions and it seems like their customer support representatives are outsourced to other countries who speak English as a second language.
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Yes, you can type “free website hosting” into a search engine of your choice, and you will get results. Don’t do it. At best, you will be stuck with shoddy service, semi-reliable uptime, and ridiculously short-lived storage and bandwidth capacities. The free options out there will frustrate you, and putting yourself through that makes zero sense when you can have quality hosting for as little as $2 a month.