24/7 Premier Support is available to all hosting plans and is done through phone, email, and live chat. Online tutorials and a community-based Q&A is available as well. Reviews are mostly positive when it comes to their customer support system. Their customers stated that they have quick response times and their representatives are knowledgeable when it comes to solving both easy and complex problems.
Cirrus provides various options for you to get the help you need: Ticket Submission, Knowledge Base, Phone Support, and Online Live Chat. The last two support options are available 24/7. Their support service garnered mixed reviews. Some customers were very happy with their service and stated that they were very quick to respond. Others, however, were dissatisfied with their support representatives saying that it even took them more than 3 days to respond to support tickets.
When you sign up for SiteGround, you get a proactive chat from a live agent offering to call you, inquiring if you need any help setting everything up. Customer support includes tutorials, live chat, tickets, and phone calls. All are available 24/7 - and when you call on a Saturday night and get connected to an agent in 10 seconds, you know you're getting your money's worth.
Great article, Paul! Definitely one of the best reads on web hosting that I've seen. I was pleasantly surprised to see Hostinger taking the first spot. In my opinion, they fully deserve all the praise that they get. Your example with the customer support test proves that point perfectly. No hidden tricks, no downtime, no long support waits. I'm really glad I decided to give them a shot a while ago. Cheers.
While all the hosts atop our email hosting reviews tout reliable security features, SiteGround and InMotion lead the market when it comes to secure email hosting. As you’re comparing hosting plans, look for words like IMAP or POP3, SPAM filtering, virus protection, and 24/7 server monitoring. SiteGround and InMotion Hosting offer all of the above, whether you’re shopping for business or pleasure.