BlueHost gives you a Knowledge Base, Video Tutorials, Live Chat, Ticket Submission, and Telephone Support. They are available 24/7. Reviews regarding BlueHost’ customer support service were mostly negative. It takes a long time for them to troubleshoot even simple problems. They are painfully slow when it comes to replying to questions and it seems like their customer support representatives are outsourced to other countries who speak English as a second language.
Great article, Paul! Definitely one of the best reads on web hosting that I've seen. I was pleasantly surprised to see Hostinger taking the first spot. In my opinion, they fully deserve all the praise that they get. Your example with the customer support test proves that point perfectly. No hidden tricks, no downtime, no long support waits. I'm really glad I decided to give them a shot a while ago. Cheers.