HostPapa uses Solid State Disks (SSD) for data storage. For your website hosting, this means a much faster loading speed. If your server can display your website at lightning speed, this will contribute to the user experience on your site. This includes more time spent on site, more interaction, more pages visited, eventually getting you to the goal you have for your website, whether it’s selling something or sharing your expertise, etc.
Great article, Paul! Definitely one of the best reads on web hosting that I've seen. I was pleasantly surprised to see Hostinger taking the first spot. In my opinion, they fully deserve all the praise that they get. Your example with the customer support test proves that point perfectly. No hidden tricks, no downtime, no long support waits. I'm really glad I decided to give them a shot a while ago. Cheers.